Disaster Recovery Planning
We start with comprehensive onsite interviewing of IT staff, management and end-users to identify LAN usage and critical applications, analyze hardware (including all file servers, client servers, gateways and workstations), and work scheduling. We then compile a detailed report including current status, a hardware and software inventory by user and system, and our recommendations for a Disaster Recovery plan that addresses the needs revealed during our information search (encompassing security, access, response to vandalism, etc.).
Data Back-Up and Storage
We can audit existing tape-back up hardware and operating procedures and we can recommend and implement solutions for organizations whose LAN server storage requirements continue to grow at a fast pace. We can also implement a tape rotation and off-site storage program that meets current OEM recommendations.
Emergency Response Team
We maintain an around-the-clock Disaster Recovery team strategy that will respond on-site to help get a company back on-line after any type of disaster. We can clean equipment, repair & test all hardware, provide new hardware for purchase or lease, restore data from back-ups provided by the company, and assist with all necessary operations until all users are up and running.
Support Contracts
You need to keep your workforce up and running. Downtime is simply not acceptable! Empire Group gives you the choice of affordable contract services for maintenance of your network hardware and operating system, desktops and peripheral equipment.
• File Server Contracts - For priority service
Ensure priority response for onsite repair of your crucial file servers. We provide a 2 or 4 hour guaranteed onsite response. Service is provided during normal business hours, 8 AM to 6 PM, Monday to Friday. We also offer optional 5 x 24, or 7 x 24 coverage with our premium support contract. Your contract charges can include all parts, materials, and labor. Loaner equipment can be provided for issues which cannot be easily resolved.
• Block Time - For non-priority service
L Arcement Consulting provides retainer services for those clients who wish to engage our technical support staff for non-emergency related services. This per-diem arrangement makes a great deal of sense for those who require outside assistance for problem-resolution, for implementation and migrations and for ongoing projects. Clients purchase a block of hours to work against for their ongoing projects.
• Microsoft Windows Server 2000/2003
We provide a variety of support contracts, encompassing telephone support with a 2-hour guaranteed call back, per-incident support, and prepaid onsite support time.
• Desktop Support Contracts
This service covers all labor and material required to repair and maintain the equipment to manufacturers' specifications.
